⚠️ SafePal will NEVER ask for your seed phrase or private keys. Beware of scammers. STAY SAFE

How can we help you today?

Secure, instant support for your SafePal crypto wallet

Account Issues

Login, 2FA, profile

Wallet Recovery

Seed phrase, backup

Transaction Problems

Pending, failed, fees

KYC / Verification

Identity check, limits

Security & Safety

Anti-phishing, scams

Staking / Earn

Rewards, validators

Hardware Wallet

SafePal S1, firmware

📚 Popular Help Articles

View all articles →

How to recover your SafePal wallet using seed phrase

Step-by-step guide to safely restore access to your wallet and funds using your 12/24-word recovery phrase.

Why is my crypto transaction pending?

Understand network congestion, gas fees, and how to accelerate stuck transactions on Bitcoin, Ethereum, and BSC.

How to secure your wallet from hackers

Essential security practices: anti-phishing, hardware wallet usage, and avoiding common crypto scams.

How to connect SafePal to DApps

Connect your SafePal wallet to Uniswap, PancakeSwap, and other DeFi applications via WalletConnect.

How to reset my SafePal password

Forgot your app password? Learn how to securely reset access without losing funds.

SafePal hardware wallet setup guide

Initialize your SafePal S1, firmware updates, and best practices for cold storage.

📩 Submit a Support Ticket

Our team typically responds within 2-4 hours

Click to upload or drag and drop

PNG, JPG up to 10MB

Check Ticket Status

Enter your ticket ID to see current status and agent responses